| FTP | ||
| Initial Configuration | Managed and Virtual servers' FTP service is provided via ServU FTP. | free |
| Troubleshooting | Please contact our Technical Support Team. | free |
| Web Sites | ||
| Web site creation | Once an order for the creation of a web site has been processed a Web Completion Notice will be sent to you. This provides all of the relevant details for the web site. If requested, DNS and email services are also created as part of this process. By default each web site is created as an application within IIS. | free |
| Troubleshooting | If the problem is the way a script or third party software interacts with IIS, then we will only highlight the issue. | free |
| Scripting Support | We can provide extensive assistance to you in the development of any scripts used within a web site. | p.o.a |
| Virtual Directories | If additional virtual directories/applications are required for a web site please contact our technical support team. | p.o.a |
| Thawte SSL Certificates |
If the customer requires a SSL Certificate, this may be ordered via the Support System. Contact technical support for further details. PLEASE NOTE: A dedicated IP address is required for each domain. | optional service |
| Software | ||
| Troubleshooting | We can offer technical advice on all Microsoft products that are approved by UKUHost. | free |
| ASP components | We provide various ServerObjects and Persits ASP components. | free |
| Installation of additional ASP components |
If you require the installation of ASP components please contact our Technical Support Team. Installation will be subject to our approval on Managed and Virtual servers and may be subject to an ongoing support charge. | p.o.a |
| Assisted Upload | If you have content that you would like us to upload to your server or website from disc or other media please contact our Technical Support Team for further assistance. | p.o.a |
| Account Administration | ||
| Control Panel | The key features of the UKUHost Control Panel are:
|
free |
| Administration | The customer Online Administration Area allows you to view and manage invoices and contact details, raise and check support requests, order new services and manage any existing services that you have with UKUHost e.g. DNS and email. | free |
| Server Monitoring | ||
| Additional Server Monitoring |
If you wish to have a specific URL monitored this can be arranged. A charge will apply for each URL monitored. Should you require additional monitoring please contact support. | optional service |
| DNS / IP | ||
| DNS Maintenance | If the customer uses our DNS servers they will be able to manage the zone file via their online account. | free |
| Troubleshooting | We will provide assistance to resolve DNS and propagation issues with the customer. In some instances a charge may be applicable.* We would always inform the customer of the cost in advance. | free |
| Initial Configuration |
When the customer registers/transfers a domain to us, we will assist the customer with the initial set up of mail accounts, and the configuration of a mail client program (such as Outlook + Express, Eudora, etc). | free |
| Troubleshooting | If the problem is with our servers, or the customer's account, then we will resolve the problem at no cost. If the problem relates to the customer's connection to the Internet, or from the customer's ISP to our servers, then we will only offer advice. | free |
| POP3 / SMTP | We provide POP3 and SMTP access (via a mail program on your PC). | free |
| Webmail | We provide webmail access to POP accounts via a browser over any internet connection. | free |
| Anti-Virus/Spam | Anti-virus and SPAM filtering is available on a per domain basis. The customer can order any additional email features via their online account. | optional service |
| POP3 Limits | The number of POP3 Accounts you can create is limited to the amount of Email Disk Space provided with the chosen service. For example a Windows Server Domain comes with 1000Mb of Email Disk Space. You decide how to allocate this space to the POP3 accounts. Note the mimimum size a POP3 account can be is 50Mb.
Additional Email Disk Space can be ordered in 500Mb blocks at a nominal annual charge. Please see our Price List for details. |
|
| Email Addresses | There is no limit to the number of email addresses you can assign to a POP3 account. | |
| Support Charges | ||
| Support Charges | Our technical and development team can provide a range of services that fall outside our usual free support. | £47.50
per 30 mins |